Q. How do I file a claim?
A. We provide several resources to make it convenient. Please select from any of the following:
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You can submit a claim at any time using the website. Please click here to access the claim submission form.
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By Phone: (800) 256-2171 toll free or (985) 892-7428 local. Listen carefully to the menu items.
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By Fax: (800) 299-2171, Attention Claims Department.
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Through your agent: You may file your claim directly through your agent and your agent will forward the loss information to us.
*ALWAYS INCLUDE POLICY NAME, NUMBER, LOSS ADDRESS, PHONE, CELL AND EMAIL.
Q. Why is my mortgage company listed on my claim check?
A. The mortgage company has an insurable interest if they are listed on your policy declarations page. They will be included on any checks issued for dwelling and other structure damages.
Q. How long do I have to recover my recoverable depreciation?
A. There are limitations that generally apply, refer to your policy to check specific terms and conditions as some states may vary.
Q. Where do I send my receipts, invoices or any other supporting claim documents?
A. You can send any and all documents supporting your claim to our mailing address:
Or fax them to us at:
Please make sure that you put your claim number and name on the cover sheet.
Q. How do I file a supplemental claim? What if the contractor’s estimate is more than the adjuster’s estimate?
A. Once you begin your repairs or once you receive a contractor’s estimate for repairs and you find additional damages to your home that are a result of the loss or the amount to repair will exceed the total estimated cost for repairs; contact us immediately so we may discuss how you should proceed with the claim. Please be prepared to provide us with any additional estimates or documents that we may request or to have your home re-inspected by an adjuster.
Q. Should I make temporary repairs?
A. Always consider safety first, then attempt to mitigate your damages to protect property. Take photos of the damages before you make temporary repairs and submit all of the receipts and photos to your adjuster. Check your policy carefully as some vary by state on reimburse expenses. Your deductible may apply and the loss would have to be a covered or named peril.